About You

Whether you are a corporate leader, manager, or team member, you can reach even greater heights in people skills, cross teamwork, change leadership, and superior customer service with my 25 years of global experience.

Large corporations in diverse industries, large law firms, healthcare organizations and special niche groups like Information Technology (IT) and other technical teams, make significant practical improvements with my help especially in tough times of change.

About Kate

I turn diverse interaction obstacles into business assets especially in tough times of change.

With workplace interaction now global, the people skills challenges of diversity are impacting results more than ever before.

What challenges in customer experience, teamwork, and adapting to change do you want to transform into assets? Together we can harness the power of your team's cultural, generational, and personality strengths for dynamic teamwork and superior customer experience.

Testimonials

"Kate is second to none as a teacher. Her platform skills make her riveting -- she is dynamic and has exceptional "stage" presence, knows her subject inside-out, uses movement / peripherals / story / examples in such a way to keep "lag" away from her classes. Her knowledge comes from real-life experiences which adds validity and frames the examples she uses."

Marianne Lepre-Nolan

Executive Workgroup Computing & Education

IBM Corporation

Workshops

Are Great People Skills Inborn?

No, not in everyone. Yet most everyone can learn them. Moreover, personality differences and global diversity make interactions with colleagues and customers ripe for miss-hits and conflicts.

If you want great customer service, teamwork, and leadership in your organization, you must train and develop professional people skills.

Decision makers have chosen my people skills workshops for:

Inspiration, practicality, customized targeted solutions. No fluff -- real change to meet your true challenges.


Consulting/Coaching

"I take you from dilemmas and details to decisions and solutions."

Which of these challenges are you facing?

Leaders at all levels face challenges needing a different perspective on leading change, teamwork, customer service, productive organizational structures, and developing empowerment and accountability.

I have advised and developed solutions for managers, directors, VPs, and Senior VPs. My special niche is advising technical teams e.g.  IT, engineers, lawyers, and doctors.

Speaking

As The People Skills Coach™, I capture and grow the audience's attention with humor, energy, true life stories, logic, and highlights of the absurdities we all face on a broad range of topics.



I inspire leaders, managers, and teams to crave accountability by tapping their natural desire for work and life to be better.

My interactive style engages their mind, reduces their blocks, and kick starts new people-skills behaviors in customer service, teamwork and leadership. Even with large audiences, I activate their participation with questions, mini-exercises, and a caring boldness.

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The LATEST

People Skills Community
Visit the People Skills Community Page

Join #PeopleSkills Twitter Chat – Sundays 10am ET

Preview Kate Nasser's latest training DVD



ITCustomerService.com is now part of my domain. As I celebrate my 25th year in business working with IT organizations on customer service, people-skills, teamwork, and leadership, I welcome all IT organizations to my professional family.