Every one of us in technology has customers – whether you call them clients, customers, or even co-worker. Anyone who uses your services, skills, and knowledge is a customer. And those customers have the power to shape our businesses and/or careers. How we treat our customers can launch us forward or hold us back. It is our goal that here at ITCustomerSerivce.com you will find the information and resources that will help you improve your IT customer services skills and help you become your Customer’s Hero.

Thanks for visiting.

…Shannon

Shannon Stoltz

ITCustomerService.com is written and maintained by Shannon Stoltz, an IT communication consultant, trainer, and freelance writer. With over 17 years in the IT industry, Shannon has cultivated a customer-centric focus through a variety of roles including training, project management, software installations, technical writing, governance, business analysis, public relations, and copywriting.