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	<title>IT Customer Service</title>
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	<description>Soft Skills Training for IT Professionals</description>
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		<title>Twitter Weekly Updates for 2010-07-31</title>
		<link>http://itcustomerservice.com/2010/07/twitter-weekly-updates-for-2010-07-31/</link>
		<comments>http://itcustomerservice.com/2010/07/twitter-weekly-updates-for-2010-07-31/#comments</comments>
		<pubDate>Sat, 31 Jul 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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		<description><![CDATA[
A customer&#39;s not an interruption of our wrk. He&#39;s the purpose of it&#8230;. ~LL Bean RT @KateNasser #
Pros who have something worth following:  @katenasser, @naomikarten, @royatkinson, @Blichenwalner #FollowFriday #
Another great piece of leadership advice: &#34;Don&#39;t ask or demand people to follow you. Lead them&#34; -@briandshelton RT @BLichtenwalner: #

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		<title>Twitter Weekly Updates for 2010-07-03</title>
		<link>http://itcustomerservice.com/2010/07/twitter-weekly-updates-for-2010-07-03/</link>
		<comments>http://itcustomerservice.com/2010/07/twitter-weekly-updates-for-2010-07-03/#comments</comments>
		<pubDate>Sat, 03 Jul 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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Love @katenasser &#39;s  two magical words for the best 21st century people-skills. Can you guess what they are? http://bit.ly/aXCqea #
RT @NaomiKarten: My 7/27 webinar will help #introverts and extraverts work more effectively with each other http://bit.ly/cpLlEK #introvert #
Tips for #introverts: Before attending a highly interactive meeting/event, give yourself as much quiet time as you [...]]]></description>
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		<title>Twitter Weekly Updates for 2010-06-26</title>
		<link>http://itcustomerservice.com/2010/06/twitter-weekly-updates-for-2010-06-26/</link>
		<comments>http://itcustomerservice.com/2010/06/twitter-weekly-updates-for-2010-06-26/#comments</comments>
		<pubDate>Sat, 26 Jun 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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Happy Father&#39;s Day! #

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		<title>Twitter Weekly Updates for 2010-06-19</title>
		<link>http://itcustomerservice.com/2010/06/twitter-weekly-updates-for-2010-06-19/</link>
		<comments>http://itcustomerservice.com/2010/06/twitter-weekly-updates-for-2010-06-19/#comments</comments>
		<pubDate>Sat, 19 Jun 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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Applies to IT too. Communicate IT&#39;s mission &#38; how it relates to the Co&#39;s  -&#62;Communicating Your Company&#39;s Mission http://bit.ly/cCuOeV #
When you focus more on keeping your job than doing your job, you are likely to lose the job you weren&#39;t doing well.  ~@KateNasser #
We often set the bar too low &#8211; for ourselves [...]]]></description>
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		<title>Twitter Weekly Updates for 2010-06-12</title>
		<link>http://itcustomerservice.com/2010/06/twitter-weekly-updates-for-2010-06-12/</link>
		<comments>http://itcustomerservice.com/2010/06/twitter-weekly-updates-for-2010-06-12/#comments</comments>
		<pubDate>Sat, 12 Jun 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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The #PeopleSkills Coach: Public Speaking Tips &#8211; Overcoming Social Shyness: http://bit.ly/91eHzR via @suite101 RT @KateNasser: #
Reading @naomikarten &#39;s post: &#34;PostiveSpeak 101&#34; &#8211; when &#38; how to put a positive spin on things (&#38; when &#38; how not to)  http://bit.ly/aKAQRZ #
RT @royatkinson: I&#39;ll be joining the #custserv chat w/ @MarshaCollier this evening at 9 ET [...]]]></description>
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		<title>Twitter Weekly Updates for 2010-05-29</title>
		<link>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-29/</link>
		<comments>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-29/#comments</comments>
		<pubDate>Sat, 29 May 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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RT @SemperFiValues: Indicators for the effectiveness of your team are morale, team spirit, discipline and competence. #Leadership #
Everyone leads! Leadership is action, not position &#8211; Donald H. McGannon RT @craighcollins: #
Wise leaders regard their position and power as tools to serve their team not to manipulate others and elevate themselves. RT @BarryWerner: #
RT @royatkinson: The [...]]]></description>
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		<title>Twitter Weekly Updates for 2010-05-22</title>
		<link>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-22/</link>
		<comments>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-22/#comments</comments>
		<pubDate>Sat, 22 May 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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Trust is the foundation of all relationships. It can be given, but over time it must be earned. -Scott Hammond #
RT @RascalTweets: Being part of a great team makes one a better individual. #
Thank you @katenasser and @gloriaaccioly for the mentions. You make me smile! #
When angry, step away from the computer. #

]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Twitter Weekly Updates for 2010-05-15</title>
		<link>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-15/</link>
		<comments>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-15/#comments</comments>
		<pubDate>Sat, 15 May 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

		<guid isPermaLink="false">http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-15/</guid>
		<description><![CDATA[
When the person finishes speaking repeat what the they have said, in your own words, to confirm that you understand &#8211; Scott Hammond #
The single most important skill is the skill of communication and persuasion. -Scott Hammond #

]]></description>
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		<item>
		<title>Twitter Weekly Updates for 2010-05-08</title>
		<link>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-08/</link>
		<comments>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-08/#comments</comments>
		<pubDate>Sat, 08 May 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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Absolutely! though sometimes I would like to try idle just for a day or two   &#8211;&#62;&#34;Better to be busy than idle&#8230;&#34; &#8211; @royatkinson #
DH laughed at me for using my netbook (upstairs) to pass through to my work computer (downstairs)&#8230; oh but it works! #
#Leadership used to be about creating certainty. Now it [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Twitter Weekly Updates for 2010-05-01</title>
		<link>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-01/</link>
		<comments>http://itcustomerservice.com/2010/05/twitter-weekly-updates-for-2010-05-01/#comments</comments>
		<pubDate>Sat, 01 May 2010 17:00:00 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Resources]]></category>

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&#34;Cooperation isn&#39;t the absence of conflict but a means of managing conflict.&#34; &#8211; Deborah Tannen RT @dennycoates: #
Tip: publish educational content for your customers (NOT promotional)&#8211;FAQs, presentations, testimonials. @ducttape RT @spokencomm #
A perspective to remember: &#8211;&#62;“Some doors may have closed for you but other bigger better doors will open.”  Billy Cox RT @BillyCoxLive: #
&#34;Your [...]]]></description>
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