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If not, be sure to download it from the following link – it’s FREE and you are welcome to pass it along to others.
Click Here to Download Your Free Copy Today
Also, be sure to subscribe to get more free resources when they become available.
Here are a few more resources you might be interested in:
In each of these resources, you’ll learn simple techniques you can use to improve your customer service skills and launch your business/career to the next level.
Become Your Customer’s Hero - Audio MP3 Version
With ten simple steps, you’ll learn how you can improve your interactions with your internal and external customers and become their IT hero.
Format: MP3 - available for immediate download
11:41 minutes (10.7 MB)
Only $7
The Top 5 Customer Service Mistakes IT Professionals Make – Audio MP3 Version
In this audio version of Shannon Stoltz’s article “The Top 5 Customer Service Mistakes IT Professionals Make”, you’ll learn practical ways to identify and overcome the top five mistakes IT professionals make when interacting with others.
Learn how – by working on just one area – you can improve your interactions with your customers and enhance your job performance and value to your company.
Format: MP3 – available for immediate download
14:04 minutes (12.8MB)
Regular $ 27. Today Only $7
Customer Communication – The Art of Customer Service
You’ll learn simple techniques you can use to improve your customer service skills and launch your business/career to the next level. Through the use of real-life technology examples, you’ll learn:
- Why customer service skills are not just for help desk or desktop support personnel.
- The common customer service mistakes technology professionals make and how to overcome them.
- How your words, tone, and body language communicate more than what you think.
- How to diffuse volatile situations and prevent them in the first place.
- How to embrace customer feedback and become your customer’s hero.
This is a live recording from the 2008 International Spectrum conference.
Format: streaming video available for immediate viewing(57:40 min)
Note: A high speed internet connection is required to watch the video online.
Regular $ 127. Today $97
Communication Skills for IT Professionals
Improve your Interpersonal and Communication Skills with this 4-week self paced e-class.
Designed specifically for busy IT Professionals, by an IT professional, this class covers the practical people and communication skills that IT professionals face in their everyday work lives with IT specific analogies and examples.
Week 1: The Two “A”s – Audience and Attitude
Week 2: Person-to-Person Communication
Week 3: Effective Phone Communication
Week 4: Effective Email Communication
Each week, you’ll recieve an email with the links to the materials for that week. Because we know you are busy, you recieve the lesson in three different formats – streaming video, audio mp3, and written ebooks - so you can work it easily into your already busy schedule.
As a self-paced course, you can work through the materials at your own pace. Once you’ve completed the four week course, you’ll receive a certificate that you can then add to your portfolio and/or personnel file.
For more information, please visit our Communication Skills for IT Professionals page.
Note: An internet connection is required to receive course materials.
Regular $ 197.
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